Privacy Policy

Welcome to MegaV VPN

Before you start using our VPN service, please read and understand our Privacy Policy. This policy explains how we collect, use, and protect your personal information.

Privacy Management System

We have implemented a comprehensive privacy management system to give you full control over your data:

Consent Screen on First Launch

• When you first launch the app, you will see our Privacy Policy
• You can accept, reject, or configure privacy settings in detail
• Your choices are saved and respected throughout the app

Detailed Privacy Settings

• Access Settings → Privacy to manage your consent preferences
• Control Analytics (Firebase Analytics, AppsFlyer, Sentry)
• Control Advertising (tracking for advertising campaigns)
• All settings are saved and applied to all services

GDPR Compliance

• System for storing and managing user consent
• You can withdraw consent at any time
• All consent preferences are tracked and versioned
• Current policy version: 2.0

Policy Versioning

• We track which version of the policy you accepted
• Current policy version: 2.0
• You will be notified when the policy is updated
• You can review and accept new versions in Settings → Privacy

Data Collection and Usage

• Email address (for account creation and authentication)
• Subscription status and payment information (processed securely through Apphud)
• Account preferences and settings
• Device information (device type, operating system, app version)
• Connection timestamps (for troubleshooting, retained maximum 24 hours)
• Performance metrics (connection speed, server load)
• Error logs and crash reports (with your consent)
• We do NOT collect: Your browsing history or online activity
• We do NOT collect: DNS queries or IP addresses you visit
• We do NOT collect: Content of your communications
• We do NOT collect: Personal files or data stored on your device

Radio Content Sources

• Our radio feature provides access to publicly available, free radio streams sourced from Radio-Browser.info (https://www.radio-browser.info/) - a free, community-driven, open-source radio station directory.
• All radio stations are sourced exclusively from the Radio-Browser.info public API, which aggregates publicly accessible radio streams submitted by the community.
• We do not host, own, or control any radio content - we merely aggregate publicly available streams from the Radio-Browser.info API.
• Radio content is provided 'as-is' from third-party public sources without any modifications.
• All radio stream URLs are publicly accessible and freely distributed by the stations themselves through the Radio-Browser.info platform.
• Users are responsible for their own compliance with local broadcasting laws when accessing radio content.
• We respect copyright and will promptly remove any streams upon valid takedown requests.
• No personal listening data is collected or stored.
• Stream URLs are obtained from the public Radio-Browser.info API and are not proprietary.
• No monetization of radio content.
• No tracking of listening habits or preferences beyond local device settings.

Data Security

• All data transmission encrypted using industry-standard protocols (AES-256)
• Secure authentication and authorization systems
• Regular security audits and updates
• No logging of VPN traffic or browsing activity
• Data stored in privacy-friendly jurisdictions
• RAM-only servers (where applicable) for enhanced security
• Automatic data deletion when servers restart

Cookies and Tracking

• We do not use cookies or tracking technologies.
• Anonymous usage statistics may be collected for service improvement.

Third-Party Services

Essential Services (required for app functionality):

• Apphud - subscription and payment processing
• VPN connection management - temporary logs for service operation

Optional Services (with your consent):

• Firebase Analytics - anonymous app usage statistics, user behavior tracking for UX improvement, aggregated data without personal identification
• AppsFlyer - marketing attribution and campaign analysis
• Sentry - crash reports and error logging

You can manage your consent for optional services in Settings → Privacy preferences. You can enable or disable analytics at any time.

Transparency

• All services used are listed in this privacy policy
• Direct links to privacy policies: Firebase (https://firebase.google.com/support/privacy), AppsFlyer (https://www.appsflyer.com/legal/privacy-policy/), Sentry (https://sentry.io/privacy/), Apphud (https://apphud.com/privacy)
• Clear distinction between essential and optional services
• All privacy policy links are available in Settings → Privacy

Data Sharing and Disclosure

We do NOT:

• Sell your personal data to third parties
• Share your browsing activity or connection logs
• Provide data to government agencies without legal requirement
• Use your data for advertising purposes

We may disclose information only when:

• Required by law or legal process
• Necessary to protect our rights or prevent fraud
• With your explicit consent

No-Logs Policy

MegaV VPN operates under a strict no-logs policy:

• We do NOT log your browsing activity, online behavior, or visited websites
• We do NOT log your IP address, connection timestamps, or session information
• We do NOT log DNS queries or any data transmitted through VPN connections
• We do NOT monitor, collect, or store any information about your online activities
• We cannot provide information we do not possess

Temporary Technical Data:

• Connection logs retained maximum 24 hours for troubleshooting only
• No association with user accounts or personal identifiers
• Automatically deleted after 24 hours
• Used solely for technical support and service improvement

Independent Security Audits

To ensure transparency and verify our no-logs policy:

• We conduct regular independent security audits
• Third-party security firms review our infrastructure
• Audit reports available upon request
• We are committed to maintaining the highest security standards

Data Processing Activities

Data Processing Activities:

• VPN connection establishment and maintenance
• Network routing and traffic management
• Service performance monitoring
• Error logging and troubleshooting
• User authentication and authorization

Legal Basis for Processing:

• Contract performance for VPN services
• Legitimate interests for security and service improvement
• Consent for optional features (analytics, crash reporting)

Data Retention:

• Technical logs: 24 hours maximum
• Connection metadata: Not stored
• User preferences: Until account deletion

Data Storage Information

Data Storage Information:

• All data is stored using industry-standard encryption
• No logs of user activity or browsing history
• Connection timestamps are not retained
• User preferences stored locally on device
• No third-party data sharing or selling

Data Location:

• Servers located in privacy-friendly jurisdictions
• No data stored in countries with mass surveillance laws
• User data never leaves secure infrastructure

Data Minimization:

• Only essential data collected for service operation
• Regular data purging and cleanup procedures
• No profiling or behavioral tracking

Data Retention

• Account data: Retained until account deletion
• Technical logs: Maximum 24 hours
• Connection metadata: Not stored
• Analytics data: Aggregated and anonymized

Your Privacy Rights

You have the right to:

Your Rights Include:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data (data portability)
• Withdraw consent for optional services
• Object to data processing

To exercise these rights, contact us at support@megav.app

Law Enforcement Requests

Transparency and Cooperation:

• We comply with valid legal requests from law enforcement
• Due to our no-logs policy, we cannot provide user activity data we do not possess
• We will notify users of any data requests (when legally permitted)
• We challenge overly broad or unconstitutional requests
• All requests are reviewed by legal counsel

What We Can Provide:

• Account information (email, subscription status)
• Technical logs (if available, maximum 24 hours)
• Payment information (processed by third-party providers)

What We Cannot Provide:

• Browsing history or online activity
• IP addresses visited
• Connection timestamps (beyond 24 hours)
• DNS queries or website visits
• Content of communications

Jurisdiction and Legal Framework

• MegaV VPN operates under privacy-friendly jurisdiction
• We are subject to laws that protect user privacy
• No mandatory data retention laws apply to our operations
• We structure our operations to maximize user privacy protection
• Data stored in jurisdictions with strong privacy laws

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified through:

Notification Methods:

• In-app notifications
• Email to registered users
• Updated version number in the app

Continued use of the service after changes constitutes acceptance.

Contact Information

For any questions, concerns, or requests regarding your privacy and data protection rights, please contact us:

support@megav.app

Data Protection Officer:

• Process GDPR requests (access, rectification, erasure, portability)
• Handle privacy-related inquiries and complaints
• Provide information about data processing activities

Response Commitment:

We are committed to responding to your inquiries within 30 days as required by applicable privacy laws.

Legal Compliance:

• GDPR compliance for EU residents
• Privacy law compliance for all jurisdictions
• Transparent data processing practices